Help centre
Find the answer, or write to us
The most frequent questions, sorted by profile. If yours is not among them, our team answers every message personally.
I am a professional
Publish a business profile, manage your calendar and your requests. See professional questions
Customer questions
How do I book a service?
Open the listing you are interested in, choose a time slot from the availability shown and confirm. The confirmation appears in your personal area and is sent to you by email. Some listings work on a quote request rather than a direct booking: the button on the listing tells you which.
Where do I track my bookings and orders?
Everything is in your personal area : upcoming and past bookings, marketplace orders, messages and favourites.
How do I contact a professional or a vendor?
Use the built-in messaging, available from the listing or from the Messages section of your area. Your exchanges stay attached to the booking or the order concerned.
Can I cancel a booking?
Cancellation terms are set by the professional and shown on their listing before booking. For a product bought on the marketplace, see the Withdrawal and refund policy.
How do I leave a review?
After a service or an order, the option appears in your area. Reviews are attached to a real experience on the platform, which makes them useful to other users.
Is creating an account required?
To browse listings, no. To book, order, exchange with a professional or track your requests, yes: that is what lets you find your history again and keeps exchanges secure.
Professional questions
How do I publish my first business profile?
Create your account, then go to Post a Listing. You choose your category, the transaction mode suited to your activity, then you fill in the information and the photos.
Which mode should I choose: booking, rental or listing?
Booking for appointments or time slots, rental for use over a period, classified ad for a simple direct connection, event for a fixed date with registrations. The choice is made at publication and stays editable.
How do I manage the requests I receive?
From your dashboard, Bookings section: you accept, decline or propose another time slot. Questions and quote requests arrive in Messages.
Can I edit or pause my business profile?
Yes, at any time from your dashboard. Pausing suspends new requests without deleting your business profile or your reviews.
How do I improve my visibility?
A complete business profile stands out better than an empty one: quality photos, a precise description, up-to-date opening hours, availability genuinely open and quick replies to messages. Featured placement options also exist; they are presented in your area.
I manage several locations.
Several business profiles can be attached to the same account. How it works is detailed on the page For Businesses.
Vendor questions
How do I open a store?
Follow the process described on Sell on Drivat : creating the vendor account, setting up the store, then adding your products.
What fees apply?
A commission is taken on sales made through the marketplace. Its amount is given to you when you create your store, before anything goes on sale.
How are my earnings paid out?
Payments are collected by the platform, then paid out to the receiving method configured in your vendor area.
Who handles delivery and returns?
You define your delivery zones, times and charges, as well as your return conditions, in your store settings. The general framework is set out in the withdrawal policy.
Can I sell products and offer services?
Yes. A single account can hold a store and business profiles, with no second registration.
Account, security and data
I forgot my password.
Use the reset link from the login window, or the page lost password. An email will let you set a new one.
How do I delete my account?
Write to us from the address linked to your account via the contact page. How data is kept and deleted is described in our Privacy policy.
How do I report a listing or abusive behaviour?
Report it to us through the contact page specifying the listing concerned. Every report is reviewed.
Still haven’t found your answer?
Write to us at contact@drivat.com or via the form: we answer every message personally.
